The Power of Silence
In business, communication silence is an often neglected yet powerful tool. Many people make the mistake of thinking they will get noticed, get ahead even, by speaking as much as possible, by offering opinions, sharing (showing off) knowledge or making suggestions. When we look at developing our own or our colleagues’ communication skills we should […]
5 Ways to Win Back Lost Customers
Loyal customers are the most profitable. Here’s how to start winning back the ones you’ve lost. We’ve heard a lot of people talking about losing business but there hasn’t been as much discussion about where all those customers went. And that got me thinking about lost customers. When the economy tanked in 2008, a lot […]