The Power of Silence

The Power of Silence

In business, communication silence is an often neglected yet powerful tool.  Many people make the mistake of thinking they will get noticed, get ahead even, by speaking as much as possible, by offering opinions, sharing (showing off) knowledge or making suggestions....
5 Ways to Win Back Lost Customers

5 Ways to Win Back Lost Customers

Loyal customers are the most profitable. Here’s how to start winning back the ones you’ve lost. We’ve heard a lot of people talking about losing business but there hasn’t been as much discussion about where all those customers went. And that got me thinking about lost...
10 Reasons why humor is a key to success at work

10 Reasons why humor is a key to success at work

“A sense of humor is part of the art of leadership, of getting along with people, of getting things done.” – Dwight D. Eisenhower” Tasteful humour is a success Key at work, but there’s a good chance your co-workers aren’t cracking jokes or packaging information with...
Why Strategic Retreats Are For Everyone?

Why Strategic Retreats Are For Everyone?

Strategic Thinking Recently, I was approached by a manager and asked a question I hear a lot, “Why would we need a strategic retreat for anyone below the senior management level?” My answer was very simple: “A strategic retreat provides a designated time for team...